Screen goes black

Discussion in 'iPhone Discussion & Support' started by Mr Regret, Jul 16, 2008.

  1. Mr Regret

    Mr Regret New Member

    Joined:
    Jul 16, 2008
    Messages:
    2

    My new G3 phone goes dark when I'm on a call and move it away from my ear. Can't control the phone, still on the line but nothing on the screen. Have to shut it down to get screen to get it back up.

    Worse thing is...the is my second G3 phone returned the last for the same problem.

    Anyone having similar issues?
     
  2. Mr Regret

    Mr Regret New Member

    Joined:
    Jul 16, 2008
    Messages:
    2

    For those of you who have had this problem - Apple support figured it out - can't have a case on the G3 phone unless it is Apple's. Messes with the proximity sensor.
     
  3. smokeytl

    smokeytl Well-Known Member

    Joined:
    Jul 2, 2007
    Messages:
    129
    Location:
    SF Bay Area, CA

    this problem happens to me without a case.