If you need to remove the SIM card like I had to...twice *ugh*, here's how you should do so: 1. Take a thumbtack and stick the point into the hole at the top in-between the headphone/microphone jack and the power button. 2. Press firmly so that the metal from the SIM card holder pops out. 3. Pull the SIM card holder out. 4. Replace the SIM card. 5. Push back in until a click sound is heard. DO NOT USE A PAPER CLIP: A paper clip does not have a narrow enough strip of metal and there is no extra surface area to apply pressure on so that the SIM card holder can pop out.